Hotel Operations

Full cycle of hotel operation

• Under a unique hotel name (no brand provided)
• Under the Cronwell Hotels & Resorts brand
• By franchise of international brands
• Cronwell Hospitality Consulting provides comprehensive hotel management

Management

• Development, implementation, and maintenance of uniform standards of the hotel chain / hotel
• Financial management
• Personnel Management
• Customer service quality
• Document flow
• Software
• Form style
• Hotel equipment
• Adaptation of existing standards, if necessary (unique object, territory of the object's location, etc.)
• Providing transparent financial reporting for the investor
• Cost management, selection of professional contractors
• Interaction with government bodies, trade unions and associations
• Professional development of personnel

Service quality assurance

• Implementation and maintenance of standards
• Mystery Calls & Mystery Guests System
• Service audit
• Trainings
• Implementation of a performance-based remuneration system
• Exchange of experience between the hotels of the chain
• Conducting skill contests

Monitoring and reporting

• Implementation of hotel management systems and additional infrastructure
• Organization of marketing and financial planning
• Organization of the system of weekly, monthly, and annual reporting in accordance with the Cronwell standard